Service reminders help you to retain business and improve customer relations

Service reminders are an important factor within field service companies. Having to manually send these can be a tedious task, that’s why Commusoft job management software sends them for you automatically based on your template setup.

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If you’re not sending out service reminders then you’re missing out on a lot of potential income.

Get the most out of your business with automatic reminders

Not just annual

Not all services occur annually, that’s why Commusoft will allow you to customise your reminders to send as often as you like

Stand above the competition

Almost appliance you install will come with a warranty that is dependent on an annual service. If you’re not doing that service, your competition is. Never forget to send a service reminder with Commusofts’ automatic system

Customisable templates

Each type of service reminder you send is drawn from a template.

Service reminder software automation

Automations

Commusoft automatically records when customer services are due and it automatically sends out service reminder letters in the background, without you having to do anything. You can define the number of weeks you want to set before the reminder is automatically sent and how each customer receives their reminder. This can be by email or letter.

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Keep track of customers that haven’t had their service yet

To optimize your service and maximize revenue, it’s important to get in touch with customers who haven’t yet contacted you about their service. Commusoft can also automate this process, sending follow-up emails to the appropriate customers, reducing your administrative overhead. What’s more, you can get a report listing all customers who haven’t yet booked their service with the simple click of a button.

Service reminders software for multiple properties

Different email and letter templates for landlords and estate agents

Working with landlords, estate agents, housing associations etc. is very different to working with private customers/companies. To keep the business relationship on the right footing, it is important to send the appropriate reminders to the right people. Commusoft provides a separate template for letters to customers who handle private tenants or businesses from the one for private customers, allowing you to focus on the specific information you provide.

Service reminder software automated follow up

Not just yearly services

Commusoft will allow you to handle any type of service reminders as often as you like. You, therefore, provide your customers with a fantastic friendly service with virtually no manual input. Depending on your industry, Commusoft provides the standard service types. However, you can also create your own service reminder types as required. This flexibility allows you to capitalize on work you may otherwise miss out on and generate £1000s worth of value for your business.

CRM property management organising access

Arrange access to the property

When dealing with private tenants, businesses and other workplace address you will normally need to be given the authorization to go ahead and carry out your services. Commusoft makes it easy to identify such reminders and mark them as authorized or not authorized. You can then send an email to the tenant or business address confirming that you have been given authorization and asking them to contact you to arrange access. Again, this process ensures that relationships with landlords and tenants are kept on a polite and business-like footing.

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