Intelligent scheduling software for field service businesses

Commusoft's intelligent scheduling software improves efficiency by automating the complex process of routing and scheduling jobs. With our powerful algorithm, you can maximise your engineer utilisation, decrease driving time and fuel costs, and reduce the burden on your office staff. Whether you intelligently schedule 1 or 1000 appointments, the system offers an automated and hassle-free method of managing your diary.

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Managing a large team of engineers can be difficult, but with Commusoft's field service scheduling software it's much easier. Take advantage of our route optimisation algorithm to efficiently plan your jobs and save everybody time. With an intelligent system on hand to assist your staff, you shouldn't have to worry about illogical schedules or dispatching the wrong engineer to a job.

Businesses are more efficient with intelligent scheduling

Efficiency-driving algorithm

The intelligent scheduling system finds the most efficient schedule for your appointments by analysing existing events, driving distances, engineer skills, shift patterns, service windows, and locked events.

Assign the right engineer

The system not only shows you the best dates and times for appointments, but also which engineer to send. It always assign an engineer with the right skills for the job, ensuring high first-time fix rates and customer satisfaction.

Reduce office admin time

Scheduling multiple engineers is a time-consuming task. With Commusoft's intelligent scheduling, the system does all the complex and difficult work, giving your office staff more time to focus on other areas of the business.

Suggested appointments interface

Suggested appointments

Forget searching the diary for empty spaces and trying to decide which engineer should take a job. When you’re booking in a diary event, all you need to do is click ‘Suggested appointment’. The route optimisation algorithm will then get to work and find the most efficient date, time, and engineer for the job. You can easily navigate the different suggestions, which are ordered from most efficient to least efficient, before choosing the right one for the situation. Need to modify your search parameters? Make any edits and the system will update its suggestions.


Fit jobs into your schedule

To find the most suitable gap in your diary, the intelligent scheduling system analyses driving distances, engineer skills, shift patterns, and service windows. Therefore, if an employee doesn’t work Friday afternoons or isn’t qualified to do certain installations, Commusoft knows not to make those suggestions. It also doesn’t consider the job in isolation, but looks at how it impacts both the previous and the following job too. You can quickly review details of every suggested appointment, including exactly how it fits into the engineer’s existing schedule. A few more clicks and the job is booked.

Mass schedule multiple jobs

Mass schedule multiple jobs

The suggested appointments tool is brilliant for booking in single jobs. However, when you have tens, hundreds, or even thousands of jobs to add to your diary, you’ll need intelligent mass scheduling. Simply choose the jobs and set the parameters, our software will then work in the background to find the most efficient schedule. By processing large numbers of jobs in one go you can save drastic amounts of admin time!

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