Commusoft Client Services

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Commusoft working with our Clients

The software is as important as the service behind it!

Commusoft can be used in different ways to suit varied business workflows, processes and needs. We understand you may want to know more about a feature or a function, need experience and expert help in understanding which process to set in place or at times you may struggle to remember how to accomplish a task you’re not doing daily.

Therefore we have an ever-evolving set of resources to make it easy for you to get support and refresh your memory. Our experienced team are there for you to lean on, so you can get on with things.

Client Service Team

Our friendly client services team are dedicated to provide you a high level of service and support. By managing any technical queries and giving guidance on features and functions to get you going on tasks with confidence, ensures you can continue to run your business efficiently and effectively.

Email Support

Let us deal with things while you get on with your day. With email support, you can be assured that we will respond swiftly with advice and resolve your query.

Email support is included in every package, including our Small Business Solutions.


Telephone Support

Give us a call, we can assist you directly if you need support instantly, no matter how small or large your query is.

Telephone support is available on the Paperless Office Solution and upwards.

30 minutes av. first time reply

913 Number of tickets managed this month

96% Customer Satisfaction

Online Commusoft training videos

Online Knowledge Base

24/7 Online Access to Help You, Help Yourself

Our knowledge base is truly a valuable resource and can be your first port of call when you need help. It is home to hundreds of articles with video tutorials and easy to follow step-by-step instructions.
Whenever you need assistance with any aspect of the software, it can be accessed at any time while logged into your account.

  • How to articles
  • Video tutorials
  • Frequently asked questions
  • Feature suggestions

If you don’t find your answer or need a little more of an understanding you can contact our client services team.

Keep up to date with the latest releases and features by subscribing to our Product Updates Blog

Products blog

Keeping you informed

Keep up to date with the latest releases and features as they become available.

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A Service You Can Rely On

Updates on the system operational; maintenance times, system downtime and server degradation. You can subscribe to this and receive email notifications.

System Status

99.9% Uptime

Product videos and webinars

All videos, key webinar, tailored tutorials and informative content direct from Commusoft which can be accessed whenever you need.